Information about our use of cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
| Cookie | Name | Type | Purpose | Expiry |
| __utma | Analytical / Performance | Used to distinguish users and sessions | 2 years | |
| __utmb | Analytical / Performance | Used to determine new sessions/visits | 30 min | |
| __utmc | Analytical / Performance | This cookie operates in conjunction with the __utmb cookie to identify a new user session / visit | End of browser session | |
| __utmz | Analytical / Performance | Stores the traffic source or campaign that explains how a user reached our site | 6 months | |
| _ga | Analytical / Performance | Used to distinguish users | 2 years | |
| _gid | Analytical / Performance | Used to distinguish users | 24 hours | |
| _gat | Analytical / Performance | Used to throttle request rate | 1 min | |
| AMP_TOKEN | Analytical / Performance | Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service | 30 seconds to 1 year | |
| _gac_<property-id> | Analytical / Performance | Contains campaign related information for a user | 90 days | |
| HubSpot | __hssc | Analytical / Performance | This cookie keeps track of sessions | 30 min |
| HubSpot | __hssrc | Analytical / Performance | Used to determine if a visitor has restarted their browser | End of browser session |
| HubSpot | __hstc | Analytical / Performance | The main cookie for tracking visitors | 2 years |
| HubSpot | hubspotutk | Analytical / Performance | This cookie is used for to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts | 10 years |
| Hotjar | hjIncludedInSample | Analytical / Performance | Set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels | 1 year |
| SnapEngage | SnapABugRef | Functionality | Tracking of origin and site entry | 120 min |
| SnapEngage | SnapABugChatSession | Functionality | Tracking of chat in progress | 16 min |
| SnapEngage | SnapABugNoProactiveChat | Functionality | Flag to avoid proactively prompting visitors again | 30 min (configurable) |
| SnapEngage | SnapABugChatPoll | Functionality | Tracking of the chat in progress transcript position | 16 min |
| SnapEngage | SnapABugChatMessage | Functionality | Message type by visitor persistence across pages | 16 min |
| SnapEngage | SnapABugChatView | Functionality | Check logic handling | 16 min |
| SnapEngage | SnapABugHistory | Functionality | Keep track of the visitor visits and last chats to present history to agent | 1 year |
| SnapEngage | SnapABugVisit | Functionality | Detection of new session | End of browser session |
| SnapEngage | SnapABugUserEmail | Functionality | Visitor email address used to prepopulate the pre-chat window | 1 year |
| SnapEngage | SnapABugBanned | Functionality | Tracking of visitor banned for chatting (banned by agent ban command) | 30 days |
| SnapEngage | SnapABugChatWindow | Functionality | Tracking of the chat box position and minimize status | 30 min |
| SnapEngage | SnapABugMinimizeStashCookie | Functionality | Detection of new messages while minimized so they persist during navigation | Upon click only |
| Quatrix | viewed_cookie_notice | Functionality | This cookie is used to check if the cookie info bar has been viewed and closed | 1 year |
Refusing cookies
Most browsers allow you to refuse to accept cookies in your browser settings. Please visit the related browser-specific pages to learn how to do this:
However, blocking cookies will have a negative impact upon the usability of all or parts of our site.
Can we help with Secure File Sharing requirements?
Try it free Book demo